Frequently Asked Questions

When a customer visits your website:

• A chat widget appears in the corner of your site, ready to help
• Understands what they need using advanced AI (powered by Claude, the same technology trusted by major companies)
• Responds naturally to questions about your services, hours, pricing, and availability
• Captures leads when visitors want to book, get a quote, or learn more
• Notifies you of new leads via email so you can follow up

The conversation happens instantly, giving customers the answers they need while you focus on your work.

5 minutes or less.

Here's the simple process:

• Sign up and tell us about your business
• Add your services, hours, and common Q&A
• Copy one line of code to your website
• Your AI chat is live!

No training required, no complicated setup, no IT team needed. Viva learns about your business from the info you provide during signup.

$19/month for the Starter plan, which includes:

• AI chat widget for your website
• Unlimited conversations
• Lead capture and notifications
• Custom business training
• Email support

Free 14-day trial with no credit card required. Try it risk-free and see the difference it makes for your business.

That's less than the cost of one cup of coffee per week. One new customer pays for years of service.

Viva handles the most common customer questions:

• Service inquiries - What you offer, pricing, and availability
• Business information - Hours, location, directions, parking
• Booking requests - Captures info for appointments or quotes
• Lead capture - Gets visitor's name, email, and what they need
• FAQs - Any common questions you train it to answer

For complex questions or when someone needs human help, Viva captures their info and notifies you to follow up.

Viva works great for any local business with a website:

• Healthcare - Dental offices, clinics, therapists, chiropractors
• Home Services - HVAC, plumbers, electricians, contractors
• Beauty & Wellness - Salons, spas, barbershops, massage therapists
• Professional Services - Law firms, accountants, consultants
• Real Estate - Agents, property managers, brokers
• Restaurants & Hospitality - Reservations, catering inquiries
• Retail - Shops, boutiques, specialty stores

If you're a solopreneur or small team that wants to serve customers better, Viva is built for you.

Viva is nothing like those old chatbots. It uses advanced AI (Claude) that truly understands questions and provides helpful, natural responses.

You train it with your specific business information, so it gives accurate answers about YOUR services, hours, and pricing—not generic responses.

Customers appreciate getting immediate, helpful answers instead of waiting for a callback or searching through your website.

It's incredibly simple—just copy one line of code and paste it into your website:

• WordPress - Add to header or use a plugin
• Squarespace - Paste in Code Injection settings
• Wix - Add via Custom Code
• Any website - Add before the closing </body> tag

No coding skills required. If you can copy and paste, you can add Viva. And if you need help, our support team is here for you.

Viva partners with Chambers of Commerce to bring AI technology to local businesses at no cost to the chamber.

For Chambers:

• Offer AI as a member benefit (positions you as innovation leaders)
• Branded member portal with your logo
• Track member adoption and success metrics
• 100% free—no cost or commitment

For Members:

• Exclusive access through their chamber
• Same great product at member-friendly pricing
• Support from both Viva and their chamber

Yes, security is our priority.

• All conversations are encrypted in transit and at rest
• We never sell or share your data with third parties
• Chat history is stored securely and you control retention
• You can delete your data at any time
• We're compliant with standard data protection practices

For healthcare and other regulated industries, we can discuss specific compliance requirements.

We're here to help you succeed:

• Email support - [email protected] (response within 24 hours)
• In-app chat - Talk to us directly from your dashboard
• Help documentation - Step-by-step guides and tutorials
• Onboarding assistance - We'll help you get set up right

For enterprise customers, we offer dedicated account management and priority support.

It's easy:

• Step 1: Sign up for a free 14-day trial (no credit card required)
• Step 2: Tell us about your business and services
• Step 3: Add your hours, pricing, and common Q&A
• Step 4: Copy one line of code to your website

The whole process takes about 5 minutes. Try it for 14 days free and see how AI chat can help your business.

You can use your own domain (like chat.yourbusiness.com) instead of the default Viva URL. Here's how to set up a CNAME record with common DNS providers:

Cloudflare

1. Log into your Cloudflare Dashboard
2. Select your domain
3. Go to DNS > Records
4. Click "Add Record"
5. Set Type: CNAME
6. Set Name: chat (or your preferred subdomain)
7. Set Target: chat.goviva.ai
8. Set Proxy status: DNS only (gray cloud)
9. Click "Save"

Important: The proxy must be disabled (DNS only) for SSL to work correctly.

GoDaddy

1. Log into GoDaddy and go to "My Products"
2. Find your domain and click "DNS"
3. Click "Add" under Records
4. Select Type: CNAME
5. Enter Host: chat
6. Enter Points to: chat.goviva.ai
7. Set TTL: 1 Hour
8. Click "Save"

Namecheap

1. Log into Namecheap and go to "Domain List"
2. Click "Manage" next to your domain
3. Go to "Advanced DNS" tab
4. Click "Add New Record"
5. Select Type: CNAME Record
6. Enter Host: chat
7. Enter Value: chat.goviva.ai
8. Set TTL: Automatic
9. Click the checkmark to save

Google Domains

1. Go to Google Domains (domains.google.com)
2. Select your domain
3. Go to DNS in the left menu
4. Scroll to "Custom records"
5. Click "Manage custom records"
6. Add a new record with Type: CNAME
7. Enter Host name: chat
8. Enter Data: chat.goviva.ai
9. Click "Save"

Other DNS Providers

1. Log into your DNS provider's control panel
2. Navigate to DNS management for your domain
3. Add a new CNAME record
4. Set the hostname/name to: chat
5. Set the target/value to: chat.goviva.ai
6. Save the record

Note: DNS changes may take up to 48 hours to propagate. If you need help, check your DNS provider's documentation or contact their support.

Once you've added the CNAME record, go to Settings > Offsite Chat > Custom URL in your Viva dashboard and submit your custom domain request. We'll verify it and activate it for you.